Refund policy

Return and Refund Policy

Effective as of: 01/02/2026

We want you to be completely satisfied with your products purchase. If for any reason you are not happy with your order, please review our return and refund policy below.

1. Return Window

  • Returns must be initiated within 30 days of the original purchase date.
  • Products received must be returned within 45 days of the original purchase date.
  • Return requests received after 30 days will not be accepted.

2. Product Condition Requirements

To qualify for a return or refund, products must be:

  • Unused and unopened in original condition
  • In original, unopened packaging
  • Complete with all original packaging, boxes, and accessories
  • Free from damage caused by customer misuse or negligence

Note: Due to health and safety regulations, opened, used, or tested beauty and skincare products cannot be returned or refunded, even if only partially used.

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Used, opened, or partially used products
  • Products without original packaging
  • Products purchased during final sale or clearance events
  • Gift sets or bundle purchases (unless unopened)
  • Products with expired shelf lives
  • Items purchased more than 30 days ago

4. How to Initiate a Return

To return your products, follow these steps:

  1. Contact our customer service team within 30 days of purchase at shyneinventory@yahoo.com or through our website.
  2. Provide your order number and reason for return.
  3. We will review your request and send you a return authorization and shipping label (if applicable).
  4. Pack the products securely in original packaging and ship to the address provided.
  5. Include your order number inside the package.

Important: Returns must be shipped with tracking. We are not responsible for lost or damaged packages during return shipping.

5. Refund Process and Timeline

Once your returned items are received and inspected:

  • We will inspect the items to ensure they meet return condition requirements (typically 5-7 business days).
  • If approved, your refund will be processed to your original payment method.
  • Refunds typically appear in your account within 5-10 business days after approval.
  • Refunds will include the product price but exclude original shipping costs.
  • If a return label was provided for free, we will also cover return shipping.

6. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us immediately (within 7 days of receipt) with photos showing the damage.
  • We will provide a replacement or full refund at no cost to you.
  • Return shipping will be covered for damaged items.
  • Replacements will be shipped immediately upon receipt of the damaged item.

7. Exceptions and Special Circumstances

  • Sale and clearance items: Items marked as final sale cannot be returned. Please verify items are eligible before purchasing.
  • Custom or personalized orders: Cannot be returned unless defective.
  • International orders: Customers are responsible for all return shipping and customs fees.

8. Contact Information

If you have questions about this policy or need to initiate a return, please contact us:

  • Email: shyneinventory@yahoo.com
  • Website: www.shyneinventory.com
  • Hours: Monday - Friday, 9 AM - 5 PM EST
  • Response time: We will respond to return inquiries within 1-2 business days.

9. Policy Changes

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our store following the posting of changes means you accept and agree to the updated policy.

10. Legal Compliance

This return and refund policy is designed to comply with applicable consumer protection laws and regulations, including the Federal Trade Commission (FTC) regulations and state consumer protection statutes. Some jurisdictions may provide additional consumer rights that supersede this policy.


Thank you for your business!